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Home
The Experience
Private Bookings
FAQ
Contact
Book your seat
FAQ
Frequently asked questions
Everything about booking, the trip, payment, luggage, and our policies.
Booking
The trip
Payment
Luggage
Children, pets, accessibility
Cancellations and changes
Private bookings
Communication and support
Booking
How do I book a trip?
How far in advance can I book?
Can I book a trip for someone else?
Do I need to create an account?
Can I modify my booking after confirming it?
The trip
What time should I arrive at the pick-up point?
What happens if I'm late?
Where exactly is the pick-up point?
Where will I be dropped off?
Is there a stop along the way for breaks?
What's the vehicle like?
Payment
How do I pay?
When do I pay?
Do you accept cards or online payment?
Are prices fixed or negotiable?
Do you charge extra for luggage?
Luggage
How much luggage can I bring?
What if I have more luggage than the allowance?
Can I bring fragile or valuable items?
What if I forget something in the van?
Children, pets, accessibility
Can I travel with children?
Do you provide a child seat?
Is there a minimum age for unaccompanied travel?
Can I bring my pet?
Cancellations and changes
Can I cancel my booking?
What if I cancel last minute?
Can I reschedule instead of cancelling?
What happens if Via51 cancels or runs late?
What if I miss the trip?
Private bookings
How is a private booking different from a scheduled trip?
How quickly will I get a quote?
Can I book a private van for a few days or longer?
Can I change my private booking after confirming?
What if I cancel a private booking?
Communication and support
How will Via51 contact me about my trip?
When do I get my driver's contact details?
How do I reach customer support?
What are your working hours?
What if something goes wrong during the trip?